General
Welcome to our official RAILPASS.com feedback and suggestion box. Our goal is to make buying train passes and tickets really simple! Do you have an idea? Do you recognize a good idea when you see one? We want to hear from you!
-
34 votes
-
More than 8 weeks I left a message nd no response, dead here
More than 8 weeks I left a message nd no response, dead here
22 votes -
Fix your website
I have been trying to buy tickets online for 3 weeks. I've sent email inquiries and no response . I called the 800 number and it says mailbox is full and hangs up!
19 votes -
15 votes
-
11 votes
-
11 votes
-
10 votes
-
7 votes
-
7 votes
-
5 votes
-
4 votesunder review ·
AdminWandrian
(Admin, Railpass.com) responded
We are currently reviewing a number of payment alternatives due to consumers changing online purchasing preferences.
-
4 votes
-
3 votes
-
I haven't received my europass, and no one answers the phone.
It seems like the company has broken down, but the payment has been taken. Help!
3 votes -
unsubscribe from email campaigns
Due to the US CAN-SPAM act, you MUST provide a mechanism for people to unsubscribe from future email messages.
3 votes -
Anyone have any luck findind contact info for this company?
I was screwed on a claim and months later thought I would ask if anyone has ever found out anything about these crooks?
3 votes -
3 votes
-
2 votesunder review ·
AdminWandrian
(Admin, Railpass.com) responded
We are reviewing ways to cost efficiently improve customer service and support including new technologies such as Live Person.
-
2 votes
-
1 vote